Refund policy

Change of mind. If you change your mind about an online purchase, you may return it within 14 days of delivery, provided the item is unopened, unused, and in its original sealed packaging with the cellophane wrap intact. For hygiene reasons, fragrances that have been opened, unsealed, or used cannot be returned unless they are defective. The cost of returning the item is for your account, and the original delivery fee is not refundable. Once we have received and inspected the item, we will process your refund to the original payment method within 7–10 working days.

Defective or damaged items. If your item arrives damaged, or a defect appears within 6 months of purchase, you are entitled to a repair, replacement, or full refund in line with the Consumer Protection Act. Please contact us within 48 hours of delivery for transit damage, with photographs of the item and packaging, and we will arrange collection at our cost.

Incorrect items. If we sent you the wrong item, we will collect it at our cost and deliver the correct item, or refund you in full — your choice.

How to start a return. Email support@sheikh.co.za with your order number, the item you wish to return, and the reason. Our team will confirm the next steps within one working day.

In-store purchases. Items purchased at our Lakeside Mall boutique are subject to the same defective-goods protections. Change-of-mind returns on in-store purchases are accepted at our discretion within 7 days, unopened and sealed, with proof of purchase, for exchange or store credit.